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Customer Service

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Customer Service
Support and Solutions
Customer Service allows managing any type of intervention request, providing effective support alongside the user. Support is monitored through reporting aimed at documenting all activities: setup changes, resolution of issues affecting user operations, maintenance interventions on the application under support, etc.
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Winner 2023

Best Public Sector Partner Best Business Applications Finalist Partner

This year as well, Agic stood out as Best Business Applications Finalist Partner 2023 and obtained the recognition of Best Public Sector Partner for the second year in a row. The credit goes to a great team that has been able to complete distinctive projects on the Italian technological landscape and based on Microsoft Cloud platforms. This victory gives continuity to a virtuous cycle which also this year includes Agic among the protagonists of the 2023 edition of the Microsoft Awards for Italy.

Winner 2023

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Microsoft Solution Partner Designation

Agic is the first Italian Partner to have obtained all Microsoft Solution Designations

Microsoft Solution Partner Designation

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AI OBSERVER vola in alto!

+4.000 follower

Having exceeded the threshold of 4,000 followers: the AGIC AI community continues to grow! We thank all the people who follow us, interact and push us to improve. Discover the AGIC Newsletter to navigate the Era of Artificial Intelligence directly in your inbox:

AI OBSERVER vola in alto!

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Microsoft Awards 2025

Excellence confirmed in the Corporate and Public Sector segments

AGIC confirms itself as a protagonist in the Microsoft ecosystem, strengthening its leadership in digital innovation and winning two prestigious national awards which attest to its excellence and ability to generate value for businesses and public administration: • Microsoft Best Corporate Partner for the second consecutive year • Microsoft Best Public Sector Partner, already obtained in 2022 and 2023

Microsoft Awards 2025

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Microsoft Power Women Award

Promote more inclusive and representative leadership.

The Microsoft Power Women Award is an initiative that for three years has represented a fundamental stage in Microsoft's commitment to enhancing female talent within its global ecosystem of partners. The premise? That in the world of technology, promoting inclusion is not just an ethical issue, but a strategic lever to unleash the potential of innovation. More than an award, therefore, the Power Women Award is an accelerator of visibility, connections and awareness: it celebrates extraordinary women who challenge conventions, innovate with courage and inspire new generations of digital leaders.

Microsoft Power Women Award

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Bilancio di Sostenibilità

Leadership in digital sustainability

AGIC placed third in Data Manager's Top Sustainable ICT, confirming its commitment to sustainability. AGIC maintains a high level of attention to the environment, welfare and social issues with solidarity initiatives in support of charities and research, achieving a constant increase in scores in the KPIs relating to Social Responsibility and Gender Equality certifications.

Bilancio di Sostenibilità

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Diritto alla formazione con AiCademy

AiCademy, the new era of digital training.

AiCademy is the division of AGIC, founded in 2019, which works alongside companies and people to develop growth and training opportunities. ​In collaboration with Microsoft we share and transmit digital skills in Italy, promoting job placement and generating development opportunities for the country. This is why we are part of Ambizione Italia #DigitalRestart, the plan coordinated by Microsoft Italy to contribute to the development and digital transformation of the country, investing in skilling, upskilling and reskilling.

Diritto alla formazione con AiCademy

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INIZIATIVE BENEFICHE

In support of the community and the environment, for a better future.

We support multiple non-profit organizations, associations and national and international projects, putting ourselves at the forefront as individuals and as a company.
​We support: LIFC - Italian Cystic Fibrosis League, AISM - Italian Multiple Sclerosis Association, AVIS - Italian Blood Volunteers Association, LAV - Anti Vivisection League. Our mascot? His name is Nutella, a 4-legged friend that we were able to adopt remotely thanks to the non-profit organization LAV, Anti Vivisection League.

INIZIATIVE BENEFICHE

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AI OBSERVER vola in alto!

4.000 follower

Having exceeded the threshold of 4,000 followers: the AGIC AI community continues to grow! We thank all the people who follow us, interact and push us to improve. Discover the AGIC Newsletter to navigate the Era of Artificial Intelligence directly in your inbox:

AI OBSERVER vola in alto!

×
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Customer Service

77

Customers

22

People

10.000

Tickets 2023

Configurable Services

  • Remote Help Desk
  • Onsite Support
  • Corrective Maintenance (MAC)
  • Evolutionary Maintenance(MEV)
  • Adaptive Maintenance (MAD)

Guaranteed SLAs

  • Adherence to contractually agreed service levels
  • Response times
  • Availability
  • Quality of support

Periodic Reporting

  • Power BI Dashboard
  • Web Site

Engagement Channels

  • Web Site
  • eMail
  • Dedicated phone line

Dedicated Team

  • Achievement of established objectives through a dedicated team
  • Customized and targeted service
Customer support
The Customer Service provides customers with a direct assistance channel, consulting, and technical support from a team of specialists.
agic.helpdesk@agictech.com | +39 06 888 85 330

Agic Technology S.r.l.

P.I./Cod. Fisc. 10900521005

WHERE WE ARE.

    Milan Rome Naples Brindisi Bologna Bolzano Perugia Tirana

CONTACTS.

Phone

+39 06 888851

E-Mail

info@agic.it

INFO.

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